Tenant FAQs

Rental applications are available online only. To submit an application, go to the Rentals tab on our website, find the listing you’re interested in, and click the "Apply Now" button.

Applications are required for all residents aged 18 and over. Be sure to complete all required fields and pay the application fee to expedite the process. Once all applications are submitted, our team begins processing right away.

We aim to review and respond to applications as quickly as possible, typically within one week, depending on how quickly references respond.

Applicants are qualified through a comprehensive review process that includes examining credit reports, conducting an eviction search, verifying income and employment, and checking current and previous landlord references. Applicants must have a credit score of 600 or higher, a positive payment history, and no current accounts in collections. Our goal is to ensure applicants demonstrate an established history of financial responsibility.

Before moving in, several steps must be completed to ensure a smooth transition:

1. Payment Requirements:

   • Two separate certified bank checks are required: one for the full first month’s rent and another for the security deposit.
   • The security deposit is held in a separate, legally compliant account and is accounted for independently.
   • If the move-in date is more than 30 days away, additional payment options may be discussed with your Leasing Agent.

2. Utility Transfers:

   • The Lease Agreement will provide a list of any utilities (for example electricity, gas, etc.) to be in your name for the start of your lease.
   • Electricity and natural gas utility providers typically require at least two business days to process and activate new accounts.
   • Your Leasing Agent is here to guide you through the process and ensure everything is handled smoothly.

No. The security deposit will be returned within 30 days of move out, after post move out inspection. To expedite this process please fill out a Move Out Form in your Tenant Portal.

Residents can report maintenance issues anytime through our online portal or the Smart App for convenience and efficiency. To access the portal, visit our website under the Online Portals or use the Request Maintenance button at the top right of this Home Page.

For maintenance emergencies, please call us directly at 603.413.6175, available 24/7/365, to ensure immediate assistance.

After-hours emergency calls should be made for situations that pose an immediate threat to safety or could cause significant property damage—think "fire, flood, or blood." Examples include fires, major water leaks or flooding, loss of electricity, or indoor temperatures below 50°F during cold weather months.

If it’s a true emergency requiring first responders, always call 911 first to notify police or fire services. Once that’s done, contact us for assistance—we’re available 24/7 to help with urgent property concerns.

If you are not sure- Call.

Rent is due on the 25th of the month and is considered late if they arrive after the 1st of the month. After the 1st there is a $100 late fee assessed. However, we are in the business of collecting rent and disbursing funds in a timely manner to our owners. Charging and collecting late fees is not our prime MO. If something comes up and you are going to be late, please let us know as soon as possible. Renters with a good payment history and a reasonable excuse, may be given a reprieve.

Yes! At Arthur Thomas Properties, your rent payments can work for you. We report all rent payments to the Experian Credit Bureau, so every on-time payment helps build your credit score and strengthen your financial future.

However, it’s important to stay on top of payments—late payments are also reported and can negatively impact your credit. By paying on time, you’re not just staying in good standing with us; you’re also investing in your credit health.

Let your rent work harder for you!

Sort of. The Lease Agreement requires all residents to maintain a minimum of $100,000 in liability insurance to cover damage to the property caused by specific incidents, including fire, smoke, water damage, and more.

This requirement is easily and affordably met with most standard renters’ insurance policies, which also provide valuable additional protection for your personal belongings and liability.

Failure to provide proof of the required coverage will result in forced placement of a policy by the Lessor at Lessee’s expense. However, this policy can be replaced by renters’ insurance at any time once proof of coverage is provided.

For more details on the required coverage and how renters’ insurance can help you, please refer to the attached information.