Association Management
Arthur Thomas Properties delivers responsive communication, reliable bill pay, expert maintenance coordination, and transparent financial reporting to provide complete and confident community management.
Clear, Consistent Communication
At Arthur Thomas Properties, communication is more than a promise; it's a daily practice. Our association management team responds directly to both homeowners and board members, ensuring no concern is left unresolved. We provide immediate updates on community matters such as service delays, weather-related disruptions, or vendor scheduling, and we are regularly on-site to maintain a visible, dependable presence. By reducing board workload and increasing resident satisfaction through proactive, clear, and respectful communication, we set a new standard in association responsiveness.
Dependable Payment Processing
Timely bill payment is the engine that keeps your community running smoothly, and we treat it with the importance it deserves. Our dedicated bookkeeping team, follows a strict schedule to ensure that all vendor invoices are processed and paid at the start of each month. We also support residents with multiple convenient payment options, including e-checks, debit or credit cards, and mailed checks. Automated payment reminders through the resident portal help prevent missed payments, while our team monitors accounts and follows up directly if issues arise. It’s a system built for reliability and peace of mind.
Reliable Maintenance Coordination
When maintenance issues arise, speed and precision matter. That’s why Arthur Thomas Properties maintains a skilled in-house maintenance team ready to respond to work orders directly, from everyday concerns to seasonal challenges. Whether it's minor repairs or coordinating larger projects with trusted vendors, we handle it all with proactive oversight and deep familiarity with each community’s governing documents. Our managers and maintenance staff work hand-in-hand to resolve issues quickly and correctly, ensuring your property stays safe, clean, and well cared for without the guesswork.
Transparent Financial Reporting
Transparency is foundational to our financial reporting process. Each month, we deliver comprehensive board packets tailored to your association, including year-to-date income versus budget, expense variances, bank statements, paid invoices, and reconciliations, all clearly organized and easy to understand. Reports are delivered consistently and on time, and vendor invoices always retain original branding for full clarity. Whether you're a board member making key decisions or a resident wanting visibility into community spending, our monthly financial statements give you confidence that your association’s finances are in good hands and never a mystery.
Association Management Services
When we succeed, so does your community. That’s why Arthur Thomas Properties offers a comprehensive package of association management services—because excellence requires a holistic approach. À la carte services can dilute quality and reduce results, but our all-inclusive model ensures seamless management that protects property values, fosters community, and sets your neighborhood up for lasting success.
Collect HOA Assessments
Efficient tracking and collection of dues to maintain financial stability.
Bank Deposits
Secure and timely handling of deposits for smooth financial operations.
Pay Bills
Timely payment of association expenses to ensure uninterrupted services.
Property Inspections
Regular inspections to ensure properties are well-maintained and in compliance.
Maintenance
Prompt handling of maintenance requests and upkeep to preserve property value.
Operating Budgets
Accurate budget planning to maintain financial health and transparency.
Architectural Applications
Streamlined review and approval of architectural changes within the community.
24-Hour Emergencies
Round-the-clock availability for urgent issues and emergencies.
Owner Communication
Consistent and clear communication to keep owners informed and engaged.
Violation Management
Proactive tracking and enforcement of community standards and regulations.
Community Association Management
At Arthur Thomas Properties, LLC, we’re proud to be a trusted leader in community association management, serving both condominium associations and homeowner associations (HOAs). Our comprehensive suite of services is designed to simplify and streamline your community’s operations. With over two decades of experience, we specialize in document management, dues and collections, board meetings and minutes, and bylaw enforcement.
We don’t just manage—we advise. When issues arise, we provide your Board of Directors with all available options and always connect decisions to the long-term value of your properties. This thoughtful approach ensures your community is well-positioned for lasting success.
Our partnership with innovative Prop-Tech providers like Appfolio allows us to maximize efficiency and organization. But the real benefit of our technology is that it frees up our team to focus on what matters most—personal attention to inquiries, onsite inspections, project management, and Board Meetings.
The Benefits of Hiring a Professional Association Manager
A professional association manager handles the day-to-day operations of your community, allowing volunteer board members to focus on what matters most—making decisions that benefit the entire community.
From managing finances and maintaining properties to enforcing bylaws and resolving conflicts, we take care of the essential details. This creates a strong foundation for your board to lead effectively, fostering a thriving and harmonious neighborhood. At Arthur Thomas Properties, our goal is to support your community’s success while building a sense of connection and pride among residents.
Worry-Free Financial Management
- Bookkeeping, accounting, and tax filing assistance
- Management of monthly dues with online auto-pay options
- Monthly financial reports to the Board
- Annual budget preparation and expense payments
- Access to our network of vetted local vendors
- Bookkeeping, accounting, and tax filing assistance
New Association Turnover Support
- Assistance with turnover from Declarant
- Board election facilitation and governance training
- Transfer of bank accounts, vendors, and contracts to the Board
- New member orientation and turnover checklist
- Assistance with turnover from Declarant
Resident and Board Portal Access
Here’s a list of what homeowners and board members can access through Arthur Thomas Properties online resident portal:
1) Payment Management
- Make payments securely online.
- Review payment history and account balances.
2) Document Access
- View and download association documents, including bylaws, policies, and community guidelines.
- Access meeting minutes, notices, and financial reports.
3) Maintenance Requests
- Submit maintenance requests online.
- Track the status of submitted requests.
4) Communication
- Receive important community announcements and updates.
- Contact the management team directly through the portal.
5) Convenience
- Accessible anytime from your computer or mobile device.
- Integrated with the AppFolio Smart App for easy use on the go.
This streamlined portal empowers homeowners and board members with the tools they need to stay informed, engaged, and connected with their community.
Download the Online Portal App
Apple
Google Play
- Make payments securely online.
How do you handle renters in an association?
Renters are an important part of the community, and we strive to ensure they feel included while respecting the association's rules and goals.
We collect renter contact information whenever possible to keep them informed about time-sensitive notices and emergencies, such as snow removal or utility disruptions. By keeping everyone in the loop, we promote a more connected and cooperative community.
Many association bylaws include specific restrictions on rentals, and we work closely with the board of directors to enforce these guidelines while fostering a sense of community and protecting property values. Our goal is to create a harmonious environment where all residents, owners and renters alike, can thrive.
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